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1CEC/CPDs

  • Understand how effective negotiation can help reach agreement during conflict.
  • Develop effective communication skills to aid in the conflict resolution process
  • Understand personality styles to build better rapport and improve comunication
  • Conflict and dispute resolution processes for the workplace
  • Better manage difficult conversations
  • How to manage emotional states and positively influence the emotional states of others

Learning Outcomes

  • Understanding and practical application of building rapport
  • Understanding of DISC profiles
  • Awareness of own profile and how to communicate with other DISC profiles
  • Following a dispute resolution process
  • How to prepare for a difficult conversation
  • Follow a plan to navigate staff performance conversation
  • How to respond to emotional reactions in a professional way
  • Following a dispute resolution process
  • Improved Non-verbal communication
  • Pacing and leading skills
  • Improved, active listening skills
  • Awareness and strategies for different styles of questioning
  • How to frame and reframe
  • How to manage own emotional state
  • How to influence the emotional state of others
  • How to shift and notice shifts from 1st, 2nd, 3rd position
  • Using non-verbal skills to shift energy and emotional states
  • Identify different negotiation approaches and outcomes
  • Identify the stages of negotiation
  • Plan for a negotiation
  • Follow a negotiation process during a face-to-face meeting
  • Identify signals in a negotiation
  • Follow strategies for shifting out of arguments and towards agreement
  • Gender and cultural considerations in negotiation
CCREDITATION FITNESS AUSTRALIA – 1 CECS* / REPS NZ – 5 CPDS (*VALID UNTIL 17/8/2022)

IN ORDER TO OBTAIN FITNESS AUSTRALIA CECS, THIS COURSE MUST BE COMPLETED BY 17/8/2022

INVESTMENT $99 MEMBERS / $129 NON-MEMBERS
DELIVERY MODE ONLINE
PREREQUISITE/S
APPROX. DURATION 8 HOURS
ASSESSMENT ONLINE MULTIPLE CHOICE
ACCESS PERIOD YOU HAVE 12 MONTHS FROM THE DATE OF PURCHASE TO COMPLETE THIS COURSE. A $50 EXTENSION FEE WILL BE REQUIRED IF YOU DO NOT COMPLETE YOUR COURSE WITHIN THE ALLOCATED TIME FRAME. IF YOU WISH TO OBTAIN THE CECS/PDPS/CPDS, YOU WILL NEED TO COMPLETE THE COURSE BY THE CEC EXPIRY DATE LISTED ABOVE.

Course Creator

Edwina Griffin has worked in fitness and wellness for over 25 years, as the founder of her Fitwomen, Fitmum and Fitmen centres. After winning several business and fitness industry awards, Eddy then worked in national training and operations roles for national franchises where she became passionate about improving workplace culture.

Her company offers workplace health and wellness programs on leadership, emotional intelligence, mindfulness and negotiation. She consults as a workplace mediator, keynote speaker and is the founder of AtOne, a technology company targeting stress and anxiety.

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