Keeping Your Clients on Track When You Can’t Train Them Face-to-Face
Sometimes you can’t be there in person. Your client gets sick. You’re traveling. Life happens.
But that doesn’t mean their progress stops.
Stay Connected Daily
Text your clients every day. Ask how they’re feeling. Check if they did their workout. Simple questions work best.
“Did you get your steps in today?”
“How was the gym session?”
“Feeling sore from yesterday?”
Our online personal trainers do this with clients across Melbourne. It keeps people motivated even when they’re training alone.
Send Video Check-ins
Record quick videos on your phone. Show them the exercise they struggled with last session. Remind them about proper form.
Videos feel more personal than texts. Clients love seeing your face. It’s like you’re right there with them.
Use Apps That Work
Don’t overcomplicate things. Pick one app and stick with it. We use simple tracking tools with our personal trainers in Melbourne.
Clients can log workouts. Send photos of their meals. Share how they’re feeling. You can respond quickly.
Create Backup Workouts
Give clients three different workouts they can do without you. One for home. One for the gym. One for when they’re traveling.
Make them simple. Write them down. Include pictures if needed.
Our St Kilda personal trainers always leave clients with backup plans. No excuses for skipping workouts.
Schedule Regular Calls
Book 15-minute phone calls twice a week. Same time each week. Make it routine.
Talk about their wins. Address their struggles. Plan the next few days together.
Set Mini Goals
Big goals feel overwhelming when you’re not there to help. Break them down.
“This week, hit the gym three times.”
“Drink eight glasses of water daily.”
“Get 8,000 steps every day.”
Small wins build momentum.
Share Success Stories
Tell them about other clients who succeeded. People love hearing they’re not alone in their struggles.
“Sarah from South Melbourne felt the same way. She pushed through and lost 5kg.”
Be Available for Questions
Let clients know when they can reach you. Set boundaries but be responsive.
“Text me between 7am and 7pm. I’ll get back to you within two hours.”
Use Group Support
Create a private Facebook group for your clients. They can support each other. Share wins. Ask questions.
Our boxing personal trainers use group chats. Clients motivate each other between sessions.
Plan Your Return
Always have a comeback date. Give clients something to look forward to.
“When I’m back next week, we’ll test your new strength.”
“I want to see how much your form improved.”
Track Everything
Keep notes on what clients do when you’re not there. What worked? What didn’t? Use this info to help them better.
The Bottom Line
Remote support isn’t as hard as it seems. Stay connected. Keep it simple. Show you care.
Your clients will stay on track. Maybe they’ll even surprise you with their progress.
Want to learn more about supporting clients remotely? Check out our personal trainers or explore our locations across Melbourne.
Distance doesn’t have to mean disconnection.